General terms and conditions



According to Article 295 of the Civil Obligations Act, Lutalica doo, Slikara Gojaka 40, 21 300 Makarska, OIB: 24670716158, (hereinafter: the Agency), represented by the Director Ljubo Prgomet,





These General Terms and Conditions of Reservation of Accommodation Capacities determine the mutual relations between the Agency and business partners, and guests, and prescribe the principles that should always be followed when booking accommodation capacities through the Agency,  when using accommodation services. Guests are required to comply with the provisions of these general terms and conditions.



Inquiries and reservations for accommodation are received electronically, in writing or by telephone. To book an apartment, it is necessary to pay a pre-agreed amount of the advance, and all costs of such a transaction are paid by the tenant. After receiving the payment, the Agency sends a voucher which is a confirmation of the reservation and which must be given at the time of registration (check-in). The received deposit is calculated as a part of the total amount due, which will be reduced by the amount of the advance payment. The rest is paid on the day of arrival and before entering the accommodation unit.



The AGENCY offers cash payment through a general payment slip for guests from Croatia and a bank transfer for transactions from abroad.



The guest is obliged to hand over to the owner of the rented unit and/or the Agency an identity card or passport (passport) immediately upon arrival, to report to the Tourist Office, and inform us about the expected time of arrival. The working hours of the Agency are not 24 hours and there is no such reception. Clients who do not have time to check in by 23:00 will be admitted the next morning. Check-in is in the period from 12:00 to 23:00. Entrance to the apartment is no earlier than 14:00 while leaving no later than 10:00 in the morning. Extended stay is possible only if there are conditions for it and with an adequate surcharge. These provisions are valid unless otherwise agreed with the Agency.



The guest is obliged to:

- have a valid travel document

- adhere to house rules and rules of conduct in accommodation facilities and cooperate with service providers to the mutual satisfaction

- upon arrival at the destination, present to the landlord a document on the paid service (voucher received from the Agency)

- pay the remaining amount of the reservation following the agreement on the spot, the Agency or the owner.

- take care of inventory, equipment and furniture

- be responsible for their actions and bear harmful consequences in case of any irregularities

- The apartment must be left in the condition it was in before use, with washed dishes and no rubbish. Otherwise, the tenant is charged for the cost of cleaning it.

- Upon first entering the accommodation unit, clients are obliged to report to the Agency any irregularities related to inventory or found cleanliness. Otherwise, objections will not be accepted. If the guest leaves the accommodation unit without allowing the Agency to eliminate the cause of the complaint or to find adequate replacement accommodation, he has no right to request a refund.

- The guest is obliged to take care of his belongings and is responsible for possible theft, loss or damage to items left without his supervision. Neither the agency nor the owner of the facility is responsible for damaged, destroyed or lost luggage, nor for the theft of valuables in the accommodation facility.



In case of cancellation of paid accommodation, the money is refunded only in case of death or illness, with a doctor's certificate and only if the cancellation is stated at least 14 days before arrival. The money is not returned on the spot, but by payment to the bank account upon receipt of a medical certificate or obituary.



All tenants/guests are required to read these general provisions. By confirming the reservation and paying the advance, and the total amount of the reservation, they confirm their consent to the above conditions.



If the Traveller during the reservation anticipates that due to certain situations he would have to cancel the trip, the agency recommends the payment of the Cancellation Insurance Policy with the selected Insurance Company. The agency undertakes to provide the traveller with all the necessary documentation related to the reservation. All other insurance conditions are included with the insurance policy, and we recommend that every passenger read them in person.



Every guest has the right to complain about the unpaid paid service. Each guest, the holder of a confirmed reservation, submits a complaint separately.

On the day of arrival, the guest is obliged to immediately report the inappropriate service to the service provider and inform the Agency about it. If the guest does not accept the offered solution to the complaint that corresponds to the paid service, the Agency is not obliged to accept the subsequent complaint (if there is an adequate alternative in the same facility, the guest is obliged to accept it).

If the guest does not advertise the accommodation on the spot, he does not have the right to a refund.

The highest compensation per complaint may reach the amount of the advertised part of the services, and may not include already used services or the entire amount of the service. This excludes the guest's right to compensation for ideal damage.

The Agency does not accept complaints related to contents that are not part of the facility (street works, cleanliness of the beach, condition of facilities in the immediate vicinity).

The agency cannot be held responsible for possible climatic conditions, cleanliness and sea temperatures in destinations, and all other similar situations and events that may cause guest dissatisfaction, and are not directly related to the quality of the booked accommodation unit (strike, civil unrest, flood fire, war, war dangers, terrorist activities, nuclear disasters…).



The Agency undertakes to respect the privacy of its users and their data.

The agency only takes the information needed for the reservation. All user data is strictly kept and is only available where this data is necessary to do the job.

All employees of the agency and business partners are responsible for complying with the rules of use of this website.

If you do not agree to the terms of use, please do not use this site.



All personal data you provide to the Agency are passed on to the appropriate third party who is the provider of the accommodation services you have booked.

We use your personal information to process your requests and from time to time to keep you informed of news about our services.

To ensure that we always have your correct information when you need our services or other information, please let us know if there is a change in your personal information or if you have made a mistake in entering information.

If you think that you do not follow these principles or have any other objections related to our way of doing business, feel free to let us know at: 



The guest provides personal information voluntarily. The personal data of the guest are needed in the process of realization of the requested service and will be used for further mutual communication (e.g. letter of intent, payment instructions, information on the realization of the service).

The Agency agrees not to publish personal data of users from the country or give them to third parties, except for partners involved in the implementation of the contracted service (e.g. accommodation, airline, carrier).

Personal data of users will be stored in a database, by the decision of the Agency on the method of collecting, processing and storing personal data.

The Agency reserves the right to use the personal data of service users for marketing purposes (e.g. sending notices, promotions, promotions, newsletters). The user can unsubscribe at any time by using the "Unsubscribe" link at the end of each email or by sending a request to

Objection to the processing of personal data for marketing purposes will not affect the contracting and/or realization of the requested service.



This website is intended for users for personal use. 

 You may not modify, copy, distribute, display, publish or otherwise transmit or sell any information, service or product published on this site.



The contents of this website are the property of the Tourist Agency Lutalica doo, Slikara Gojaka 40, 21 300 Makarska, except for some photos that are not used for commercial purposes, and at the request of the author or owner will be removed from the site.



Tourist agency Lutalica doo reserves the right to change the data and prices on this site without special notice.



By using this website, you agree that you will not use the information obtained here for prohibited or illegal purposes or actions.



Any disputes that would arise from the business relationship between the Agency and the partner or guest, they will try to resolve amicably, while otherwise subject to the decision of the competent court in Split.