Privacy Policy

Privacy Policy


Lutalica doo - travel agency (hereinafter referred to as the Agency) recognizes and values your right to the confidentiality of data and undertakes to preserve the security of data collected through the Agency's website (

The Agency collects, processes and stores your personal data in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations. The data will not be forwarded to third parties or exported to third countries, except in the case of the need to perform the contracted services (e.g. accommodation, airline, carrier, insurance).

We will consider that further use of represents your acceptance of all the conditions described below.



Your personal data is collected and used only on the basis of data you have voluntarily provided to the Agency, either by registration (personal data such as name, address, city, e-mail, date or only year of birth will be used during registration) or using

Collected personal data is stored in electronic form, and all appropriate technical and organizational measures are applied to prevent personal data breaches. The Agency will use the e-mails received with your personal data only for the purpose of fulfilling your requests.



When booking accommodation, travel or other services of the Agency, personal data of the holder of the reservation who must be of legal age (e.g. name, address, contact telephone number, etc.) and data of other users of the service (e.g. name, date of birth) will be required. Only the necessary data for the realization of the service will be available only to partners in the realization of accommodation, transport, insurance and travel companions.

Payment information (e.g. bank card number, expiration date) is specially protected and will be available only to banks or card companies to authorize payments.

Please note that registration on the Agency's website ( is allowed only to persons over 18 years of age. When registering on the Agency website, the user independently chooses the password and is accordingly responsible for its protection and prevention of misuse by third parties.



Cookies enable the Agency to collect statistics on user behavior on (e.g. on which parts of the website users stay the longest and where the shortest), which Internet browser (e.g. Internet Explorer, Opera, Safari, Google Chrome, Firefox) uses and the like.

Cookies are a small set of data sent from the server of the Agency's website to the user's computer and serve as an anonymous identifier. Cookies are also used to make it easier to navigate the Internet (e.g. you do not have to re-enter your registration information each time). Cookies are not used for the purpose of accessing user data or monitoring user activities after leaving the Agency's website.

The Agency reserves the right to use cookies on the website, but each user may prohibit the receipt of cookies by editing / changing settings in their Internet browser.



The Agency's website contains links to other websites (e.g. Facebook, Instagram, Hotels, airports, weather forecasts). Accordingly, we warn and ask users to take into account that the Agency cannot be held responsible for respecting the privacy of the mentioned Internet sites. Therefore, we encourage users to read the Privacy Statement of each website they access.



Contact information, such as name and e-mail address, is necessary in case you want to use the services of receiving promotional materials by the Agency. Promotional materials include information about services and special offers and newsletters.

The service can be disabled at any time by activating the "Unsubscribe" link at the end of the email, or by sending a deletion request from the digital marketing list to



The Agency takes all security measures to protect user data, during input and transmission, data processing, and storage. Access to data is limited and is available only to employees who need it to conduct business activities.

Personal data provided to the Agency during registration will be kept during the existence of the website or during the registration of users. All data provided to the Agency during registration on the Website will be destroyed at the latest upon termination.

Users at any time have the right to request information on what their personal data is processed by the Agency or to change or delete it, by sending a request to



In case of changes related to the privacy policy, the notice will be published on the front page of the website in order to introduce the user.